Privacy Policy
Last updated: May 21, 2026
Information We Collect
At FrontDesk Agents AI, we collect information to provide and improve our AI receptionist services. We are committed to handling your data with the utmost care and transparency.
Personal Information
- Name and business contact information when you register
- Email address for account communication and notifications
- Phone number for AI call handling and verification
- Business name and industry for service customization
- Payment information processed securely through our payment provider
Usage Data
- Call recordings and transcriptions (with your consent)
- AI interaction logs and performance metrics
- Dashboard usage patterns and feature engagement
- Device information and browser analytics
Business Data
- Appointment schedules and customer interaction history
- Custom AI agent configurations and greetings
- Integration settings with third-party services
- Analytics and reporting data
How We Use Your Data
We use collected information for the following purposes:
- Service Delivery: Providing and maintaining our AI receptionist services, including call handling, scheduling, and SMS communications.
- Account Management: Processing registrations, managing subscriptions, and providing customer support.
- Service Improvement: Analyzing usage patterns to improve AI accuracy, response times, and feature effectiveness.
- Communication: Sending service updates, security notices, and marketing communications (with your consent).
- Security: Protecting against fraud, unauthorized access, and ensuring platform integrity.
Data Protection
We implement industry-leading security measures to protect your data. Our infrastructure is designed with multiple layers of protection to ensure confidentiality and integrity.
Encryption
All data encrypted at rest (AES-256) and in transit (TLS 1.3)
Secure Infrastructure
Hosted on Vercel with enterprise-grade security and DDoS protection
Access Control
Role-based access control with MFA enforcement and audit logging
HIPAA Compliance
Enterprise plan includes full HIPAA compliance with Business Associate Agreement
Information Sharing
We do not sell your personal information. We share data only in these circumstances:
- Service Providers: Trusted partners who help us deliver services (payments, SMS, voice AI). These providers are contractually bound to protect your data.
- Legal Requirements: When required by law, court order, or to protect our legal rights.
- Business Transfers: In the event of a merger or acquisition, your data may transfer to the new entity under the same privacy protections.
- With Your Consent: Any other sharing will require your explicit approval.
Your Rights
You have full control over your personal information:
Access & Portability
Request a copy of all personal data we hold about you in a portable format.
Correction
Update or correct any inaccurate personal information in your account settings.
Deletion
Request deletion of your account and associated data. We retain certain data as required by law.
Opt-Out
Unsubscribe from marketing communications at any time via the link in our emails or in account settings.
To exercise any of these rights, contact us at privacy@frontdeskagents.com.
Data Retention
We retain your data for as long as your account is active or as needed to provide services:
- Account data retained until account deletion
- Call recordings retained for 90 days by default (configurable)
- Analytics data aggregated and anonymized after 12 months
- Financial records retained for 7 years for legal compliance
After account deletion, we retain certain data for an additional 30 days before permanent deletion, unless legal requirements dictate otherwise.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@frontdeskagents.com
We respond to privacy inquiries within 48 hours
For general support, visit our Contact Support.
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