Terms of Service

By accessing or using FrontDesk Agents AI services, you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our services.

These Terms constitute a legally binding agreement between you ("you," "your," or "Customer") and FrontDesk Agents AI ("we," "us," or "our"). By using our AI receptionist platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

FrontDesk Agents AI provides an AI-powered receptionist platform that enables businesses to automate call handling, appointment scheduling, SMS communications, and customer interactions.

Service Description

Our platform includes:

• AI voice agents for natural call handling
• SMS messaging integration
• Appointment scheduling and calendar management
• Call recording and transcription services
• Real-time analytics and reporting dashboards
• Custom AI agent configuration and greetings
• Third-party integrations (payments, calendar apps, CRM systems)

Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. We reserve the right to modify or discontinue services with reasonable notice.

Subscription Plans

We offer three subscription tiers:

Billing Terms

• Subscriptions are billed monthly in advance
• 14-day free trial available for new customers (no credit card required)
• Payment processed securely through our billing partner
• All fees are non-refundable except as required by law
• Price changes effective at next billing cycle with 30 days notice

Overages

Usage beyond plan limits will be charged at $0.05 per additional call (Starter), $0.03 per call (Professional), with Enterprise plans offering unlimited usage.

You agree NOT to use our services for:

Violation of this policy may result in immediate account suspension and legal action where applicable.

Our Intellectual Property

FrontDesk Agents AI retains all rights to our platform, technology, branding, and content. You receive a limited, non-exclusive license to use our services during your subscription. You may not copy, modify, or distribute our technology without written permission.

Your Content

You retain ownership of all content you provide through our platform (custom greetings, configurations, business data). By using our services, you grant us a limited license to use your content solely to provide and improve our services.

AI-Generated Content

Responses generated by our AI agents during call handling belong to you for your business use. We may use anonymized, aggregated data to improve our AI models.

Our total liability for any claim arising from our services shall not exceed the amount you paid us in the twelve months preceding the claim. We are not liable for any damages arising from third-party services, user error, or circumstances beyond our reasonable control.

Indemnification

You agree to indemnify and hold harmless FrontDesk Agents AI from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Your Termination Rights

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

Our Termination Rights

We may terminate or suspend your account immediately if you:

• Violate these Terms or Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activity
• Pose a security risk to our platform or users

Effect of Termination

Upon termination, your access to services will cease, data will be retained for 30 days (unless legal requirements apply), and any outstanding fees remain due. Sections of these Terms that by their nature should survive termination will remain in effect.